mbk4d FAQ

To reset your password, go to the login page and tap "Forgot Password". Enter the email address linked to your mbk4d account. We send a password-reset link to that email. Click the link, enter a new password, and confirm it. Your new password takes effect immediately. If you do not receive the reset email within a few minutes, check your spam or junk folder. If the email still does not arrive, contact our support team—we can verify your identity and send a new reset link. Password resets are available to users in all supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

KYC (Know Your Customer) verification requires three pieces of information: your full name as it appears on your national ID, your date of birth, and your national ID number. You must also upload a clear photo of your ID document—front and back. The photo must show your face, ID number, and expiry date clearly. Verification typically takes one business day. Once verified, you can withdraw without re-verifying. If your verification is rejected, we send an email explaining why—usually because the photo is blurry, the ID is expired, or the name does not match your account. Resubmit with a clearer photo or corrected information.

Yes, mbk4d supports deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer, we generate a unique virtual account (VA) number for your deposit. Transfer the exact amount to that VA number from your bank account. The deposit credits to your mbk4d account within minutes. For withdrawals, we transfer funds back to the bank account you used for your deposit. Withdrawals are processed during business hours and typically complete within a few hours. Bank transfers are available to users in all supported jurisdictions. If your transfer does not credit within an hour, contact support with your transaction reference number.

Deposit ranges vary by payment method. online payment, e-wallet, mobile banking, and local payment support deposits in a range suitable for casual and regular users. Bank transfers via online payment, e-wallet, mobile banking, and local payment support a wider range to accommodate larger deposits. online payment also supports a broad range. Minimum deposits are typically low to allow new users to start with small amounts. Maximum deposits per transaction are set to prevent fraud and comply with local regulations. If you need to deposit more than the single-transaction maximum, you can make multiple deposits. Contact support if you have questions about limits for your specific payment method or account status.

mbk4d offers five main game categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera feeds from professional studios. Football and sports markets cover Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and badminton. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. Draw games and other entertainment options round out the library. All categories are available on desktop and mobile via the mbk4d app or web browser.

The mbk4d loyalty tier programme rewards regular users with points for deposits, gameplay, and referrals. Points accumulate in your account and can be redeemed for bonuses, free plays, or account credits. Higher tiers unlock better rewards and faster redemption. Your tier is based on your total activity over a rolling period—the more you engage, the higher your tier. Tier status is reviewed monthly. Rewards vary by tier and are credited automatically when you reach redemption thresholds. You can view your current points and tier status in your account dashboard. Loyalty rewards are subject to terms and conditions—contact support if you have questions about your tier or redemption eligibility.

mbk4d provides several account-control tools in your account settings. You can change your password, update your email address, and enable two-factor authentication (2FA) for extra security. You can view your login history to see when and where your account was accessed. You can also manage your linked payment methods and review your transaction history. If you suspect unauthorised access, change your password immediately and contact support. Two-factor authentication adds a second verification step when you log in—we send a code to your phone or email that you must enter. Enabling 2FA is optional but strongly recommended for account security.

mbk4d customer support is available via email and SMS during active business hours. We offer English and Indonesian support. For account issues, payment problems, or technical questions, email our support team with a description of your issue and your account email address. For urgent matters, send an SMS—we prioritise SMS for account access problems and flagged transactions. Response times vary depending on volume, but we aim to reply within standard business windows. You can also visit our FAQ page for answers to common questions. For legal or compliance questions, refer to our legal notice or terms and conditions